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Solution 1: Perform a hard refresh |
| Internet Explorer v6 or lower |
Go to the web page containing the online video and for IE version 6 or lower click the "Refresh" button located on the main as shown in the image below. You can also press the "F5" button on your keyboard to perform a hard refresh.
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| Internet Explorer v7 |
Go to the web page containing the online video and for IE version 7 or higher click the "Refresh" button located on the main as shown in the image below This refresh button is located to the right-hand side of the address bar. You can also press the "F5" button on your keyboard to perform a hard refresh.
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| Fire Fox |
Go to the web page containing the online video and for the FireFox web browser click the "Refresh" button located on the main as shown in the image below. You can also press the "F5" button on your keyboard to perform a hard refresh.
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Solution 2: Try clearing the temporary internet files or cache |
| Internet Explorer v6 or lower |
Step 1: Select Tools>Internet options
Step 2: Click the "Delete Files" button in the "Temporary Internet Files" section of the "Internet Options" window.
Step 3: Select the "Delete all offline content" checkbox so that it is checked as show in the image below. Then click the "OK" button.
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| Internet Explorer v7 |
Step 1: Click the "Tools" button as shown in the image below and select "Internet Options" from the drop-down menu. 
Step 2: Click the "Delete" button in the "Browser history" section in the "Internet Options" window as shown in the image below.
Step 3: Finally, click the "Delete all ..." button located near the bottom of the "Delete Browsing History" window as shown in the image below.
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| FireFox |
Step 1: Select Tools>Options
Step 2: Click the "Privacy" button in the Options window as shown in the image below and click the "Clear Now" button.
Step 3: Make sure the "Cache" checkbox is selected and click the "Clear Private Data Now" button as shown in the image below.
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Solution 3: Try increasing your web browser's internet file storage |
| Internet Explorer v6 or lower |
Step 1: Select Tools>Internet options
Step 2: Click the "Settings" button in the "Temporary Internet Files" section on the "Internet Options" window as show in the image below.
Step 3: Move the slider until you get 32000 MB as shown in the image below and click the "OK" button.
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| Internet Explorer v7 |
Step 1: Click the "Tools" button as shown in the image below and select "Internet Options" from the drop-down menu.
Step 2: Click the "Settings" button in the "Internet Options" window as shown in the image below.
Step 3: Enter 1024 in the Disk space box and click the "OK" button as shown in the image below.
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| FireFox |
Step 1: Select Tools>Options
Step 2: Click the "Advanced" button, then click the "Network" tab and enter 100 into the cache space text box and finally click the "OK" button as shown in the image below.
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Final Note: This website is optimised for Mozilla Firefox 1st and Internet Explorer v.7 2nd.
We recommend installing Mozilla Firefox for your enjoyment of our videos and the rest of this website
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